The fine print.

By using makealbum.co or ordering an album you agree to these terms. We’ve tried to keep them short and free of legalese.

The service

MakeAlbum lets you upload photographs, generates a complete album draft using a trained AI, lets you polish it in our editor, and prints + ships the result as a 300×300mm lay-flat hardcover photo album. We operate from Lisbon, Portugal. Printing is performed by our partner Saal Digital in Germany.

Your account

You’re responsible for keeping your sign-in credentials safe. One person, one account. Don’t use the service to upload content you don’t have the right to print (someone else’s copyrighted photographs, etc.) — you alone are responsible for anything you upload.

Ownership

You keep all rights to your photographs. We receive a narrow licence to process them solely for the purpose of building, printing, and shipping your album. We never republish them, sell them, or use them in marketing without your written permission.

The album layout, captions, and chapter titles generated by our AI are yours too — modify, reprint elsewhere, do as you wish. The MakeAlbum brand, software, and AI model remain ours.

Price & payment

One album, €179, worldwide shipping included. Payment is processed by Stripe at checkout. We don’t see your card number. Prices are inclusive of EU VAT for orders shipping inside the EU; customers outside the EU may be liable for local import duties (rare for books, but possible — varies by country). We collect no extra shipping or surprise upsells.

Approval & production

You approve every spread before we send anything to print. Production starts only after your explicit “Approve & order” click and a successful payment. Once approved, the album typically ships within 7–10 working days inside the EU, 10–14 days worldwide.

Refunds & returns

Because albums are custom-made from your photographs, EU consumer law (and equivalents elsewhere) excludes them from the standard 14-day distance-selling right of withdrawal. That said:

• Print-defect guarantee. If your album arrives damaged or with a print defect, write to us within 14 days at [email protected]. We’ll reprint at no charge — you keep the first copy.
• Lost in transit. If shipping tracking shows your package was lost or stolen, we reship at no charge.
• Subjective preference. Since you approved every spread before printing, we don’t refund for changes of mind after the fact (a photo you’d now pick differently, a caption you’d phrase differently). The approval step is what protects this for both of us.

Liability

We’ll fix any problem we caused. Beyond reprint or refund of the order, our total liability is capped at the price you paid for the album. We’re not liable for indirect losses (sentimental, consequential, or otherwise).

Changes to these terms

If we change anything material, we’ll email all account holders at least 14 days before the change takes effect. Continued use after that constitutes acceptance.

Governing law

Portuguese law applies. Any dispute we can’t resolve amicably will be heard in the courts of Lisbon.

Contact

MakeAlbum, Lisbon, Portugal — [email protected]